To scale new heights for your eCommerce business, following are 7 tips to make your customer's post-purchase delivery experience better.
1. Address Post purchase Customer Queries
After the shipping process, sellers tend to take a backseat and overlook customer queries. For ensuring a pleasant post-purchase delivery experience, sellers must respond to all queries of the customers. Queries like cancellation of an order, the exact delivery date, and request for expedited delivery are some important issues on the mind of the customers, and if not addressed lead to a negative customer experience. https://shippigo.com/
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