Online Booking Management

The most straightforward way to manage your Swiss Airlines flight booking is through their online portal. Here’s how you can do it:

1. Visit the Swiss Airlines Website: Navigate to the official Swiss Airlines website at swiss.com.

2. Access the ‘Manage Booking’ Section: On the homepage, look for the ‘Manage booking’ option. This section allows you to view and modify your flight details.

3. Log In to Your Account: If you have a Swiss Airlines account, log in using your credentials. If you booked as a guest, you can access your booking by entering your booking reference and last name.

4. Modify Your Booking: Once logged in, you can see your upcoming flights. Select the flight you wish to manage. Here, you can make several changes such as:

   • Change Flight Dates: You can reschedule your flight to a different date, subject to availability and fare differences.
   • Upgrade Your Seat: Upgrade to a higher class if available.
   • Change Passenger Details: Update the names or contact information of passengers if necessary.

5. Add Services:

   • Baggage: Purchase additional baggage allowance if you need more than what is included in your fare.
   • Meals: Pre-order special meals to accommodate dietary preferences.
   • Special Assistance: Request services for passengers with disabilities or special needs.

6. Check-In Online: Online check-in typically opens 23 hours before your flight’s departure. During check-in, you can select your seat, add extra baggage, and print your boarding pass or download it to your mobile device.

Mobile App Management

Swiss Airlines also offers a mobile app, which provides a convenient way to manage your booking on the go:

1. Download the App: The Swiss Airlines mobile app is available on both iOS and Android platforms. Download it from the App Store or Google Play Store.

2. Log In: Use your Swiss Airlines account credentials to log in, or retrieve your booking with your booking reference and last name.

3. Manage Your Booking: The app allows you to perform most of the same functions as the website, including changing flights, upgrading seats, adding services, and checking in online.

Customer Service

If you prefer speaking with a representative, Swiss Airlines customer service is available to assist you:

1. Contact Details: You can find contact numbers for Swiss Airlines customer service on their website. They have dedicated lines for different regions.

2. Assistance Over the Phone: Call the customer service team to manage your booking. They can help with complex changes, special requests, and providing information about policies and fees.

3. Airport Assistance: If you need help at the airport, Swiss Airlines staff are available at check-in counters and customer service desks.

Important Considerations

When managing your Swiss Airlines booking, keep the following in mind:

1. Fare Rules: Changes to your booking may be subject to fare rules and conditions, including change fees and fare differences.

2. Travel Documents: Ensure that your travel documents (passport, visa, etc.) are up to date and meet the requirements of your destination.

3. Notifications: Keep an eye on notifications from Swiss Airlines regarding your flight. They will inform you of any changes, delays, or important updates.

Conclusion

By following the steps outlined above, you can easily modify your booking, add special services, and stay informed about your travel plans. This ensures a smooth and enjoyable travel experience with Swiss Airlines.