Customers are shifting from “do it with me” to more proactive “do it for me” experiences, and AI is a critical enabler in how we provide those experiences, whenever and wherever they need us. As a result, Walmart has been developing Conversational AI capabilities for the past several years.
Over time, it has evolved into a robust multi-layered solution that spans across several areas of business to support our customers, members, associates, drivers and marketplace sellers, among others.
Here’s a look at how we’re leveraging conversational AI to help our customers and associates around the world save time and have a better experience:
