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Agents should ‘risk-score’ buyers in tougher mark...
Agents should consider risk-scoring buyers and refocus on customer experience in the face of the more challenging housing market, a senior property professional has claimed.
Ben Robinson, managing director of Landmark Estate Agency Services, said the cost of living crisis and interest rate rises are hitting market confidence but there are actions that firms can take to boost their pipeline.
While buyers may be monitoring mortgage rates and product availability, Robinson said agents should refocus on customer experience.
It comes as figures from the data company showed supply volumes in the third quarter exceeded demand as sold subject to contract (SSTC) volumes lagged against listings.
